FAQs

Q: HOW DO I CARE FOR MY SCREENPRINTED GARMENTS?

Wash the garments inside out.

Avoid fabric softeners.

Cold wash.

Hang in the shade.

Avoid the dryer.

Don't iron on print.

Q: WHERE ARE YOUR PRODUCTS MADE?

I do my best to team up with ethical Australian businesses to supply the products I design. Some of my suppliers are The Environmental Printing Co, Print Together, The Print Bar, AS Colour, Ties'n'cuffs, Buy Eco Green, Penrith Rubber Stamps.

Q: CAN I FIND YOUR PRODUCTS IN STORES?

Currently my products are only available here online, or at my market stall.

Q: HOW LONG DOES DELIVERY TAKE?

Providing items are in stock, your order will be dispatched in 1-3 business days. Orders are shipped Monday through Friday excluding public holidays.

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. 

Q: WHAT IS YOUR RETURNS POLICY?

Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Click here to see our full policy.

Q: ARE YOU GOING TO MAKE MORE PRODUCTS SOON?

Yes, I am always designing new products! If there are any animals you would love to see featured let me know at charlotte@lovefrom.shop.

Doing my bit

All of the garments I source are certified to be socially and environmentally responsible: whether that is from the Child Labour Free or W.R.A.P Certification Board. All of the greeting cards & wrapping papers are printed with environmentally friendly inks & toner on 100% post-consumer recycled paper. I always use Australian owned & operated businesses when possible. I use minimal packaging for all my products & I reuse, recycle & compost.